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27 February 2006
Butterfield Bank Reminds Customers to Beware of ‘Phishing’ Emails

(Hamilton, Bermuda – Monday 27 February 2006) Butterfield Bank today reminded people to beware of emails that try to steal personal or credit card information.  Called ‘phishing’ emails, these messages often claim to be from a legitimate source, such as MasterCard or VISA.  They will usually try to direct people to a web site where personal and/or credit card information is requested.


Two emails are currently circulating, claiming to be from MasterCard or VISA. One tries to scare people into responding by claiming hackers have accessed “processings”; the other claims it is introducing a “new security system” and asks customers to reactivate their card due to a “technical update”.  Both direct people to phoney web sites.


Susan Mylchreest, Vice President, Electronic Banking comments:  “Customers should never respond to any unsolicited email requests for information, even if they claim to be from a known organisation. The good news is that as long as you do not respond, you are safe.  Just delete them from your mailbox.  Phishers are getting more sophisticated in using scenarios that someone just might believe.  All you need to remember, however, is that the Bank, VISA and MasterCard will never approach you by email asking for your card number, PIN or the security code in your signature panel.  If you are ever in any doubt, call the Bank at 299 3800 before you do anything.”


Ms. Mylchreest added:  “To the best of our knowledge, none of our customers have been caught out by these phishing scams,  but we like to regularly remind people to be on the alert for their own protection.”


Note to Editors:

  • The Butterfield Bank Group, Bermuda’s first and largest indigenous bank, offers a full range of community banking services in Bermuda, Barbados and the Cayman Islands, encompassing retail and corporate banking and treasury activities. As a specialist offshore financial services provider the Group also provides private banking, wealth management and fiduciary services, and investment and pension fund administration services from its headquarters in Bermuda, and its subsidiary offices in the Cayman Islands, Guernsey, The Bahamas and the United Kingdom. The Butterfield Bank Group is a publicly traded corporation with its shares listed on the Bermuda and Cayman Islands stock exchanges. Further details on Butterfield Bank can be obtained from our web site at:

The following messages are the phishing emails referenced in the news release above.  The receivers’ details have been deleted to preserve anonymity:


-----Original Message-----


From:     VISA Card Support []
Subject:  Attention! Several VISA Credit Card bases have been LOST!


Good afternoon, unfortunately some processings have been cracked by hackers, so a new secure code to protect your data has been introduced by Visa. You should check your card balance and in case of suspicious transactions immediately contact your card issuing bank. If you don't see any suspicious transactions, it doesn't mean that the card is not lost and cannot be used. Probably, your card issuers have not updated information yet. That is why we strongly recommend you to visit our website and update your profile, otherwise we cannot guarantee stolen money repayment. Thank you for your attention. Click here <> and update your profile.


-----Original Message-----


From:     MasterCard Customer Support []
Subject:  Urgent Message - Please Read Immediately    (REF:432)


Dear Valued Customer,

- Our new security system will help you to avoid frequently fraud transactions and to keep your Credit/Debit Card details in safety.

- Due to technical update we recommend you to reactivate your card.

Please click on the link below to proceed: Update MasterCard

We appreciate your business. It's truly our pleasure to serve you.

MasterCard Customer Care

This email is for notification purposes only.
msg-id: 936992 


Copyright © 2006  MasterCard  All rights reserved.


Media Relations Contact:
Michael Critchley
Marketing & Communications
Phone: (441) 298-5543
Fax: (441) 295-3878




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