Butterfield Card Alerts

Monitor your credit card activity from your mobile device.

 

With the Butterfield Card Alerts app, you can:

FREQUENTLY ASKED QUESTIONS

• What is a card alert?

  A card alert is a push notification that is triggered based on the criteria that you select in the Butterfield Card Alerts App.

• Do I get alerts for all transactions?

  You have the autonomy to choose the value or type of transaction of which you wish to receive alerts. This can be modified any time.

• What types of alerts are available?

  Under Alert Preferences, you may set alerts based on:

  • Locations- all in-store transactions will generate an alert if the merchant location and device do not match.
  • Regions- all in-store transactions will generate an alert if the location is outside selected regions.
  • International- all International in-store transactions will generate an alert.
  • Merchant and transaction- all transactions will generate an alert dependent on merchant type and transaction type selected.
  • Spend Limit- all transactions will generate an alert based on if the purchase amount exceeds the stated transaction or monthly spend limits
• If I receive an alert for a transaction that I do not recognize what should I do?

  You should proceed to activate the blocks on your Control Preferences and contact the call center for your location so that the charge back process can be initiated and a new card issued.

• What type of card controls or monitoring options are available?

  Under the Control Preferences, you may set controls based on:

  • Locations- allow in-store transactions to be denied if merchant location and device does not match.
  • Regions- allow in-store transactions to be denied if merchant location is outside the selected region.
  • International- allow international in-store transactions to be denied that are outside of your selected countries.
  • Merchant and transaction- allow transactions to be denied based on merchant type and transaction type.
  • Spend Limit- allow transactions to be denied based on if the purchase amount exceeds the stated transaction or monthly spend limits
• If a Primary cardholder sets up alerts, will transactions completed by the supplementary cardholder be included?

  Yes. All cards linked to your Butterfield Card Alerts App will trigger alerts. Also, supplementary cardholder can also receive alerts if app is downloaded and set up on their mobile phone.

Trademarks and Disclaimers

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