At Butterfield, we appreciate your feedback because it helps us improve our business and serve you better. We, therefore, thank you for taking the time to complete this form and for bringing this matter to our attention.
Got a complaint?
Here's our procedure for handling complaints
Your complaint will be acknowledged within two business days of receipt. Thereafter the matter will be reviewed by a senior individual within the area to which the complaint refers. If needed, we may contact you for clarification of the information provided.
We will consider all the facts carefully to ensure your complaint is handled fairly, and we will provide you with a written response in a timely manner.
If you are not satisfied with the written response to your complaint, you may refer the matter in writing to Consumer Affairs Bermuda for further consideration. Details of how to contact the Consumer Affairs Bermuda will be provided with our response to your complaint.
To assist us with processing your complaint, kindly fill out the Feedback Form and either: